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It is now almost two years since the announcement that the embattled National Express franchise running along the east coast mainline was to be formally renationalised, establishing a new operator, East Coast Rail, connecting much of the North East and Yorkshire with both London and Scotland. At the time, based on discussions and survey results from 6,000 users of the franchise Passenger Focus identified three key improvements that people were looking for on the service, namely improving the punctuality and reliability; ensuring value for money; and greater capacity. Read More
